Many times as the first point of contact the Front Desk Agent helps create a positive first impression of our resort. If there is an arrival date of more than ten days and calls back to cancel the reservation in Great Wolf Lodge within 24 hours, you can get in touch with Great Wolf Lodge customer service by phone at 1 (888) 960-9653 for the cancellation procedure. Participation in the Program is void if prohibited by law in the jurisdiction in which the prospective participant resides. Voyagers Points are automatically tracked at the time of the Qualifying Purchase, transaction or activity. We do not knowingly collect or maintain personal information from children under the age of 13 on the site, except for the limited circumstances described below. By enrolling in the Program, you agree to be bound by the specific terms and conditions provided below, as well as the Terms and Conditions available atwww.greatwolf.com/terms(incorporated here by this reference) (collectively with these Program Terms, the Terms). SOME STATES DO NOT ALLOW THE DISCLAIMER OR LIMITATION OF WARRANTIES, SO THE DISCLAIMERS SET FORTH ABOVE MAY NOT APPLY TO YOU TO THE EXTENT THAT SUCH STATE LAW APPLIES TO YOU. GREAT WOLF HEREBY DISCLAIMS ALL LIABILITY TO THE GUEST FOR DAMAGES FOR EMOTIONAL DISTRESS, MENTAL SUFFERING OR PSYCHOLOGICAL INJURY OF ANY KIND UNDER ANY CIRCUMSTANCES, WHEN SUCH DAMAGES WERE NEITHER THE RESULT OF A PHYSICAL INJURY TO THE GUEST, NOR THE RESULT OF GUEST HAVING BEEN AT ACTUAL RISK OF PHYSICAL INJURY, NOR WERE INTENTIONALLY INFLICTED BY GREAT WOLF. Great Wolf reserves the right to investigate violations and/or alleged violations of these Terms and Conditions. YOUR CONTINUED USE OF THE SITE INDICATES YOUR CONTINUED ACCEPTANCE OF THIS AGREEMENT. We do not grant any license or other authorization to any of our trademarks, logos, trade names, service marks, other copyrightable material or any other intellectual property by including it on the Site. 888-966-9653 Join Voyagers Club Sign In Find Reservation Water Park & Fun Suites Dining Groups Deals Day Pass Book Your Stay Plan Your Stay at Great Wolf Lodge - San Francisco / Manteca, CA Book Now FAQ Not sure what to bring? You supply your name and email address and the recipient's name and email address when you send an e-card. 14. The following attraction features exist for guests with special requirements: This Cookie Policy describes how and why Great Wolf Resorts, Inc., and its affiliates and subsidiaries (collectively, Great Wolf, we, us, or our) uses cookies, web beacons, pixels, clear gifs, and other similar tracking technologies (collectively, Cookies unless otherwise indicated) on our website or applications, however accessed (collectively, the Site). If you violate these Terms or engage in any fraud or abuse in use of the Program, Great Wolf may terminate your membership, bar you from future participation in the Program, cancel any unredeemed Voyagers Points, and/or take appropriate legal action against you. You are liable for all damages to the room(s) caused by you or your guests/invitees during your stay. Accessible front desk for registration or other guest services, Accessible pathways from front desk to guestrooms, including accessible elevators to other floors of the hotel and common area corridors of 36 width or wider, Equipment available upon request to assist with audibility needs (not available in Niagara Falls), Accessible common area restrooms and water fountains, All retail and food service establishments include accessibility elements, Pool areas with some combination of sloped zero-depth entries, transport systems or pool lifts for accessibility, A limited number of waterproof wheelchairs are available for use at no charge(not available in Niagara Falls), Closed captioning and/or transcripts available for certain attractions featuring audible entertainment, including our interactive live-action game MagiQuest(not available in Niagara Falls). Children under 13 may visit the Cub Club or Crew Club portion of our websites to play games. Great Wolf reserves the right to limit or modify enrollment at any time and to accept or refuse participation at our discretion. You agree not to use the Site, or any results from your use of the Site, to: Upload, transmit or communicate any data that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; Forge headers or otherwise manipulate identifiers in order to disguise the origin of any data transmitted to other users; Upload, transmit, access or communicate any data or information that you do not have a right to transmit under any law or under contractual or fiduciary relationships; Upload, transmit, access or communicate any data that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party; Upload, transmit or communicate any data that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; Intentionally or unintentionally violate any applicable local, state, national or international law, including any privacy laws of any applicable jurisdiction; "Spam", "stalk" or otherwise harass another; Collect or store personal data or other information about other users or non-users; and/or. What information is collected online from children under 13 and how is it used? Bookings made with other discounts and/or special pricing or combined with other offers will be subject to the determination of Great Wolf, in its sole discretion. By purchasing a Wristband, whether separately or as included with a Reservation, or otherwise accepting a Wristband, you are deemed to have accepted these Terms and Conditions for use. Great Wolf reserves the right to limit, in its sole discretion, the provision and quantity of any feature or service to any person or geographic area. You will have the opportunity at the time you make your reservation to indicate that you do not wish to receive these promotions, or in response to any email promotion that you receive. Other Admissions Conditions: Admission to certain rides, shows, attractions, special events and concerts may require an additional charge or be subject to pre-sold admission. Children under 14 must be accompanied by a parent or guardian to receive a replacement Wristband. Void where restricted or prohibited by law. THE GREAT WOLF LODGE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION AND ARBITRATION PROVISION [PLEASE GO TO Dispute Resolution UNDER Great Wolf Wristband Terms & Conditions]THAT GOVERN HOW CLAIMS YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED. Great Wolf administers and operates the Site from its location in Madison, Wisconsin USA. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, shall not waive such term or condition or any subsequent breach thereof. These Terms provide a general overview of the Program. read more Amenities and More Takes Reservations No Delivery No Takeout Great Wolf Lodge, a chain of resorts with indoor water parks, will reopen later this month in Ohio with a number of safety measures to limit the chance of . We may provide notice of changes, at our sole discretion, through methods deemed appropriate by us as provided under Section 11 below. Roomy suites comfortably sleep up to six guests. Great Wolf Resort web servers automatically collect information about a visitor's IP address, browser type and referrer by reading this information from your browser. Almost three months after shutting its doors nationwide due to the new coronavirus pandemic, Great Wolf Lodge is using its Arizona hotel to launch its reopening. Property at a Glance: Great Wolf Lodge Sandusky. It does not apply to information that we may collect by other means. Restrictions apply and items are subject to availability at participating Great Wolf locations. $21 Hourly Full-Time Summary: At Great Wolf the Sales Associate uncovers, converts and services high volume group and event business in accordance with goals established by Lodge leadership, contributing to the overall success of the Lodge. Great Wolf Resorts collects personal information through this website when you make an online reservation at one of our properties in the U.S., purchase a gift certificate, opt into the E-Pack, use the Ask-a-Mom forum, post a video, submit a comment in connection with any interactive forum offered on the website or send us an inquiry for information. $16 Hourly. All operating dates and hours are subject to change without notice. Voyagers Points for such activities or milestones will be awarded as described in the applicable offer and will be subject to any additional terms set forth with that offer. Terms and Conditions means these terms and conditions or any other condition that applies to the receipt and/or use of a Wristband. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. We may also use such information and other information that we obtain from your use of the website, to respond to your questions or comments, to resolve disputes, to contact you when necessary in connection with the operation of the website, to address problems at the website and to enforce our Terms and Conditions. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of any content of the Site is strictly prohibited. 9. Manteca's location is the 19th Great Wolf Lodge to open . Great Wolf is under no obligation to provide Members with any particular number of Voyagers Point-earning opportunities, special offers, or to send messages to them. When can I cancel with no fee? Validity Period means the period of time during which a given Wristband can be used at a Resort, more fully described under Wristband Types below. Voyagers Points Expiration. 13. Statistics created are anonymous. Is my child's information shared with third parties? Providence, Rhode Island 1 Very appreciative of COVID Cancellation Policy Review of Great Wolf Lodge Reviewed May 13, 2022 I have brought my kids to this location many times in the past and they love it. Bonus Deals may have certain restrictions including expiration dates and short, time-limited redemption periods. The Program and some Program features may be limited or unavailable for some Great Wolf locations or users. The failure of any person in possession of a Wristband to comply with any investigation will result in their immediate ejection from Great Wolf Attractions and revocation of the Wristband. Title, ownership rights, and intellectual property rights in the Site, its content, and all copies thereof shall remain in and with Great Wolf, its licensors and/or its assigns. You agree not to harass, abuse, stalk, intimidate, threaten or engage in any conduct that harms, harasses, or offends any employees, contractors or agents of Great Wolf, its affiliates, operators, or partners engaged in the provision of services, including the delivery of any services, or any other guests, Members or third parties. Links to non-Great Wolf websites may be provided, in which case they are provided solely as pointers to information on topics that may be useful, and Great Wolf does not control over the content on such non-Great Wolf websites. No portion of any payment for purchases qualifying for the Program or any Voyagers Points or rewards constitute consideration paid for any of the foregoing. How can I opt-out of receiving future communications? One of the first. Except as may be required by law, neither a party nor its representatives may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of all parties. A minimum $250 cleaning charge will also be applied. Eligibility. Nothing in this License will entitle User to receive from Great Wolf hard-copy documentation, technical support, telephone assistance, or updates to the Site. Voyagers Points may be used at the time of booking with Great Wolf to apply against a deposit or at check-out following a qualifying Stay. Please see the rules and safety features posted for each attraction for detailed requirements. These offers may appear with different descriptions from time to time and may vary and be customized by Member (collectively, Bonus Deals). YOU AGREE THAT THIS SECTION SHALL NOT BE SEVERABLE UNDER ANY CIRCUMSTANCES FROM THE ARBITRATION CLAUSE SET FORTH BELOW, AND IF FOR ANY REASON THIS CLASS ACTION WAIVER IS UNENFORCEABLE AS TO ANY PARTICULAR CLAIM, THEN AND ONLY THEN SUCH CLAIM SHALL NOT BE SUBJECT TO ARBITRATION. You agree that all charges can be charged to the credit/debit card on file with the hotel, and understand the hotel reserved the right to pre-approve charges at the time of check-in. See ourPrivacy Policyregarding use of personal information. Upon termination, User agrees to immediately cease using the Site. The Wristband holder assumes all risk incidental to waterparks and water rides and all Great Wolf Attractions, whether occurring prior to, during, or after the event, including (but not exclusively) the danger of being injured by or in connection with any slippery surface or pools or streams of water, and agrees Great Wolf, and its affiliates, and its and their respective employees, officers, members, and/or agents (collectively, Great Wolf Group) shall not be liable for bodily and/or severe injury, and/or death, or loss of personal property resulting from such causes. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at1-916-445-1254or1-800-952-5210. As a condition to membership in the Program, you agree to comply with the terms of all offers, promotions and programs of Great Wolf and any advertiser, sponsor and partner at all times. 8. If Great Wolf elects to terminate the Program, Great Wolf will provide a notice of the termination by general posting to the Website or through other methods deemed appropriate by Great Wolf as permitted under law. The 414-room resort will open its doors to the public on Aug. 24 with . Resort fees, surcharges, gratuities, and similar charges may still apply and be charged after application of Voyagers Points. Great Wolf Lodge Poconos: NOT SAFE DURING PANDEMIC/NOT CLEAN - See 808 traveller reviews, 331 candid photos, and great deals for Great Wolf Lodge Poconos at Tripadvisor. Our email contact regarding such matters is as follows:[emailprotected]. ALL RIGHTS TO USE THE SITE ARE GRANTED ON THE CONDITION THAT SUCH RIGHTS ARE FORFEITED IF USER FAILS TO COMPLY WITH THE AGREEMENT.YOU WILL BE ASKED TO VERIFY YOUR AGE PRIOR TO SUBMITTING ANY PERSONAL INFORMATION TO THE SITE. Great Wolf only gathers personally identifiable information, such as names, addresses, e-mail addresses, etc., when a visitor voluntarily submits the same, including through activities or postings at the website. Great Wolf may suspend or terminate your account if Great Wolf believes that you have abused your privileges, acted inconsistently with these Terms or the law, or acted in a manner harmful to Great Wolf. Intentionally make available spoofed files or files with information designed to misidentify the actual content of the file. All such service providers are bound by contract to refrain from using the personally identifiable information we collect from you for any purpose other than providing the service to Great Wolf Resorts. Each adult Guest undertakes and agrees to supervise at all times any accompanying minor to ensure compliance with the provisions of this Section. All children under the age of 14 must be accompanied at all times for Great Wolf Attractions by a supervising companion. By entering a Great Wolf Resorts website you agree to this Privacy Policy. TO THE FULLEST EXTENT ALLOWED BY LAW, GUEST HEREBY RELEASES, DISCHARGES, WAIVES ANY CLAIM OF LIABILITY AGAINST, AND COVENANTS NOT TO SUE Great Wolf Resorts, Inc., Great Lakes Services, LLC, GWR Manager, LLC, all affiliates of each of the foregoing, rescue personnel, inspectors, underwriters, consultants, and other persons or entities who give recommendations, directions, instructions, or engage in risk evaluation or loss control activities regarding the premises or this Activity, and with respect to each of the foregoing, their respective officers, directors, agents, owners, managers and employees, all for the purposes herein referred to as "Releasees," FROM ANY AND ALL LIABILITY, CLAIMS, DEMANDS, LOSSES, OR DAMAGES CAUSED, OR ALLEGED TO BE CAUSED, IN WHOLE OR IN PART, BY THE NEGLIGENCE OF THE RELEASEES OR OTHERS, INCLUDING ANY AND ALL NEGLIGENCE IN THE COURSE OF RESCUE OPERATIONS; AND GUEST FURTHER AGREES that if, despite this RELEASE, DISCHARGE, WAIVER OF LIABILITY AND COVENANT NOT TO SUE AGREEMENT I, or anyone on my behalf, makes a claim against any of the RELEASEES, GUEST WILL INDEMNIFY, SAVE, AND HOLD HARMLESS EACH OF THE RELEASEES from any litigation expenses, attorneys fees, loss, liability, damages, or costs which may be incurred as the result of such claim. IN THE EVENT THAT THE RIGHTS, TITLE AND INTERESTS IN THE MATERIALS CANNOT BE TRANSFERRED, YOU HEREBY GRANT TO GREAT WOLF AND GREAT WOLF PARTIES (AS DEFINED BELOW) A PERPETUAL, EXCLUSIVE, WORLDWIDE RIGHT TO USE THE MATERIALS IN ANY AND ALL MEDIA, WHETHER NOW KNOWN OR LATER INVENTED, WITHOUT LIMITATION. Check-out time is at 11a.m. or as otherwise specified on your reservation. When I booked online I was charged twice for the same reservation. Great Wolf Resorts may use cookies, web beacons or other passive tracking tools to collect information about your visit to our web sites and to track the effectiveness of our online marketing. BY SUBMITTING WRITTEN MATERIALS, PHOTOGRAPHS AND/OR OTHER MATERIALS (COLLECTIVELY, "MATERIALS") TO THE SITE, YOU HEREBY IRREVOCABLY TRANSFER TO GREAT WOLF ALL RIGHT, TITLE AND INTEREST IN AND TO THE MATERIALS. It also explains what Cookies are and your choices regarding Cookies. Upon sign-up, you will be required to provide the requested information, including, but not limited to, name, password, and e-mail address. Other restrictions apply, including, but not limited to, capacity constraints and other closures. Cul es la poltica de cancelacin? (513) 459-8885. We may also use this information to send you information about discount offers and other special promotions at Great Wolf Lodge resorts. For information on Great Wolfs privacy policy, please visit GreatWolf.com/terms. The Wristband Holder, and parent on behalf of any minor Wristband Holder, further agree that any lawsuit filed may only be filed in the state or federal courts located in the same county, or as it relates to federal court, the same district, as the Resort. Director of Guest Services- Full-time-Salaried $90k-$95k annually. GUEST FULLY ACCEPTS AND ASSUMES ALL RISKS INHERENT IN VISITING GREAT WOLF LODGE AND ENGAGING IN PHYSICAL ACTIVIITIES OFFERED AT GREAT WOLF LODGE (INCLUDING, WITHOUT LIMITATION, USING WATERSLIDES, ROPES COURSES, CLIMBING WALLS AND OTHER ACTIVITIES), WHETHER KNOWN OR INHERENT IN THE ACTIVITY OR NOT, AND RESPONSIBILITY FOR ANY AND ALL LOSSES, COSTS, ATTORNEYS FEES AND DAMAGES Guest may incur as a result of such visit and participation. And other closures this Section address and the recipient 's name and email address when you an..., but not limited to, capacity constraints and other closures Desk helps! $ 250 cleaning charge will also be applied Conditions means these Terms provide a general overview of Program. Available spoofed files or files with information designed to misidentify the actual content of the Qualifying Purchase, transaction activity! Of voyagers Points are automatically tracked at the time of the Program and some Program features be... 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