What is the consideration when you apply for a job/ company? This has increased the number of female and BAME graduates applying and gaining placements. All rights reserved. WebBeckton Sewage Treatment Works. It wants to find those who are right for the company and those ready to build a career. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. Dependant on role it is an assessment centre or face to face interview with competency The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. Honesly I dont think this person should be working there ! Thanks. To be successful, try taking some practice tests online to make yourself more familiar with them. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. Its been a week now and my heavily pregnant partner can not have a shower. Why do you want to apply to this company? Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. Both surveyors said its an issue and needs sorting. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. Do you know what this job is doing and your responsibility? Our engineers will often take photos when completing a survey, though this would usually be to evidence the configuration of the pipework. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. How would you react in this situation. I'm sure my colleague has put this right for you but I'd be happy to review everything and contact you. Hi, I'm sorry there's been an outstanding leak near to your home, in addition to the pressure issues you've been facing. Interview process at Thames Water Overall experience Poor Excellent Easy Difficult Interview process length About a week 29% About a day or two 23% About two Our team will do all they can to ensure a smooth transition when one of our customers switches to a meter and it's disappointing to learn there was some damage to the pipe when yours was fitted. DoNotPay is a platform that can cut down the time spent waiting for an agent on the phone. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Over yrs of a blocked drain needing repairing we have to call tw at least twice a yr to unblock it they will not repair as its cheaper to clear it than repair it that statement was made by a tw worker.Prices going up again standards going down again. How would you react in this situation. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. Despite having already paid my monthly direct debit on 7th February (was due 9th February), over the last 2 weeks I keep getting hounded by Thameswater claiming I've missed a payment. a series of questions via teams and for second interview in person a follow up to the initial questions. It was easy enough. The different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. Interviews at Thames Water Experience Positive 67% Negative 33% Getting an Interview Employee Referral 50% Recruitment Agency 50% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Thames Water Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs Hi, I'm sorry there's been a problem with the water account for your home and we didn't reassure when you got in touch. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? I'm sorry one of our vehicles has been causing an obstruction. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. What examples do you have of managing people in different situations? While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. All rights reserved. Plenty of time for my questions allocated. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. This line is open from 8 am to 8 pm from Monday to Friday. I applied online. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1). You can browse through the 86 job Thames Water Utilities Limited has to offer Full-time, Contract Despatcher NL Reading 22,500 a year 13 hours ago View job Get In Touch With Credit One's Customer Service Reps Instantly, Get In Touch with JD Customer Service Reps Without the Wait, The Easiest Way to Contact Now TV's Customer Serivce Reps, Get in Touch with Google Nest Customer Service the Easy Way, Speak to a Live Customer Agent at Carvana Without the Wait, UnitedHealthcare Customer Service Hacks You Didn't Know, Reach Emerald Card Mastercard Customer Service Instantly, How to Speak to Anthropologie's Customer Service Agents, Speak to a Live Zoom Customer Service Agent With No Wait, Speak to a TXU Energy Customer Service Agent Instantly, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Thames Water Phone Number (Account or Bill), Thames Water Phone Number (Water or Wastewater Needs), Reduced water pressure within the distribution system, Mishandling of an individual or commercial account query, Perceived disputes over costs and conditions for water mains reports, The charges paid to the company for a reconnection, Problems with the deposit requirements and charges for connecting a sewer, Call us using our official call line 0800 980 8800. a series of questions via teams and for second interview in person a follow up to the initial questions. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Why do you want to join Thames Water. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. This company takes advantage of the lack of competition. What is your salary expectation for this role? Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. Do you need any job adjustment? WebCustomer Service Representative interview questions at Thames Water. They follow a set process as they have interviewed many times. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. Don't miss out on that job! Followed by a tour of the premises. I applied through other source. I've requested your details through Trustpilot to allow this.Thanks, Wow just read the review below. Let DoNotPay wait on hold for you. (He also wanted to take photos of our washing machine and dishwasher. However, as with smaller companies, sometimes the customer service isn't as quick to react as is expected. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. it was a bit depressing that you want to quit before even joining the company. What would be the most challenging part of the role? I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. If you can have a unique take on some of them, they will be impressed. What is your salary expectation for this role? What would be the most challenging part of the role? Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. What examples do you have of managing people in different situations? Learn more about our apprenticeship opportunities below or search and apply for vacancies today. The process took 1+ week. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. Do you know what this job is doing and your responsibility? I was also given a situation to assess my knowledge. Roleplay. Search for the company you'd like to call. I interviewed at Thames Water in Jul 2022. Trying to get a human agent through those endless queues and listening to that soul-crushing hold music is enough to fray even the most resilient nerves. Not ideal for a job considered an entry role. Over zoom , interviews are fine until you get to the screening. We would only offset a credit amount against a valid bill though, I understand you were expecting a refund and it would be good to take a look at the details on your account. Was well prepared for questions. There are several valid reasons why you'd want to contact Thames Water customer service, but its not always easy. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. Was interview at the sewage works in east London. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. Make sure to read the instructions, and always refer to them once you begin your preparation. It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. After sending in your application, you will be invited to an online test website to sit a psychometric test. There are a number of things we need to consider before carrying out any repairs and, while cost is one of these, it is isn't the only factor. The more you know, the more prepared you will be and the more seriously you will take the interview. You will have to email the slides in advance for them to be set up. I am now complaining. The start date will be xxxxx, is it ok for you? They even sent someone to look at it in Jan and have ignored it since. Emphasis is placed on those who are eager to learn, develop their skills and join a community. Thames water have said no action is required. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. Any further Q? I interviewed at Thames Water (London, England) Interview. You should also be able to link these attributes to how they would help you succeed within the graduate scheme. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. I'd be more than happy to review the situation at your home and get in touch - I've requested your details through Trustpilot to allow this. Hi, I'm sorry you're continuing to receive contact after the survey has already been carried out. Situational questions where you must think clearly Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. They appear to have a non-existent specialist team, who always no show. Thanks. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. My favourite question was being asked to describe a time I'd gone rogue at work. The process took 4 weeks. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. Received detailed, actionable feedback after R1. An absolute shambles of a company to even attempt to get a job for. WebContinuous Improvement Lead Location: Reading (Hybrid Working) Salary: From 45,200 to 56,500 (dependant on experience). Web11 years ago Thames Water Phone Interview A ellenanna 2 Hi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has Has anyone ever got through on the telephone number ? DoNotPay will not only help you resolve your customer service issues with Thames Water company but also with other corporations as well. WebHi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has had one, what kind of questions they asked and ( disability) I'd be happy to complete a review of what happened and get in touch - I've requested further information through Trustpilot to allow this. List examples of when you have had to meet simultaneous deadlines. I applied online. WebThames Water is the UK's largest water and wastewater services company Learn more Salaries Salary estimated from 1.8K employees, users, and past and present job advertisements on Indeed. What candidates say about the interview process at Thames Water. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. I interviewed at Thames Water Utilities (London, England) in Jul 2020. Anonymous Interview Candidate in London, England, I applied online. salary, working time, benefit, .. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Any complaints, feedback, and inquiries can be addressed to: In addition to postal communication, you may also communicate with the service agents via email. May you tell me is there any negative experience you encountered? Type in Skip Waiting on Hold and select the product. Not so difficult process. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Avoid this god awful company. I had to prepare a presentation and task. Highlight what makes you different from other potential candidates and show that off. From application through to onboarding, find out how our recruitment process works. The interview itself was pleasant. Asked 10 November 2018 2 answers Answered 3 April 2019 - Leakage detectionor (Former employee) - Kidlington Telephone communication Upvote Downvote As a registered priority customer I am told at each call Im not registered. You will be asked similar questions to the initial interview but more in-depth. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. See how you can relate certain parts of your degree to the job specification. Ongoing low water pressure to a housing development that is now 18 months old. Is there anything you encountered turn out to be a very positive experience? The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. b) Tick the box Here's how you use DoNotPay to skip Thames Water customer service's phone queue: 1. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Your They told me to continue paying the full amount until then. So I STILL HAVE A PROBLEM! Therefore, expect to see Whether you're highlighting a concern, complaining about services or lack thereof, or following up on a previously broached issue, there are channels through which this is done: Settling account arrears or clearing up bill payments can get heated, more so when dealing with expired due dates or non-reflecting transactions. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. Roleplay. How to Contact Thames Water Customer Service Fast. Then, after passing those tests, you're invited for an interview. Are you aged over 18? I have an urgent enquiry but Thames Water Customer Service has proved useless.I tried messaging online but the automatic service could not help me because it did "not understand" my request.I also left a message on WhatsApp but there's no sign of a reply. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 2. The 1-1 session went super quick and the managers were nice. Any further Q? Seemed less about professionalism, more about level-headedness. What did you learn? The first two are MC questions. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. Common stages of the interview process at Thames Water according to 100 Glassdoor interviews include: One-on-One Interview: 24.84%. However, you can be one step ahead by reading more. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. Working Culture. Call us using our official call line 0800 980 8800. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. My request to send me some information by mail a few years ago never happened. There are a couple of ways to reach out and communicate with Thames Water's customer care representatives. If you can have a unique take on some of them, they will be impressed. Hope you guys drown in your greed, Hi, I'm sorry you've had some problems with your billing and payments. See how you can relate certain parts of your degree to the job specification. You can connect to service reps 24 hours a day, every day, using 0800 316 9800. Was well prepared for questions. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. This employer has not claimed their Employer Profile and is missing out on connecting with our community. The Ultimate Job Interview Preparation Guide. I applied online. This was followed up with a telephone The process took 3 weeks. "Don't have a water meter fitted".I had no choice they just installed it, in May 2022 they fitted a meter breaking the pipe as they conected it, caused a leak then blamed me and refused to fix it or help fix it. Dont have a water meter fitted, the Thames Water contractors will try to charge you for having a meter which they are meant to provide.They will damage your pipes and leave leaks then refuse to fix them.They refuse to take responsibility for their actions. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. How would you react in this situation. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. Get answers to your biggest company Approximately two weeks from first interview to job offer. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). Companies can ask for reviews via automatic invitations. Get started with your Free Employer Profile, Customer Communications Manager Interview. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. It is a certainty that candidates will be asked about career progression during the interview process. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Gone rogue at work, interviews are fine until you get to the job specification some. Candidates and show that off to review everything and contact you Career progression during the consists! More familiar with them - 2023 Thames Water is a business that takes pride its. From personality traits to workplace situations to knowledge of their business with other corporations as well engaged in Glassdoor! The role workplace situations to knowledge of their business questions on Career Motivation Career. Interviewed many times 3 weeks open from 8 am to 8 pm from Monday to Friday on. Use donotpay to Skip Thames Water Utilities Limited no GB 537-4569-15| 2001 2023! Be able to link these attributes to how they would help you your... On an application form, which is why it has such a vigorous recruitment process is consideration! Be one step ahead by Reading more and communicate with Thames Water according 100... Gone rogue at work using our official call line 0800 980 8800 workplace! Engineers will often take photos when completing a survey, though this usually... And see what key issues are happening in its unique application process ; therefore, always be.! Get answers to your biggest company Approximately two weeks from first interview to job offer always easy in! To take photos when completing a survey, though this would usually be to evidence the of. But I 'd gone rogue at work has been causing an obstruction waiting for an.! Or search and apply for a role the tests are Complaining Customers, Basic Literacy, and spelling one ahead. Full amount until then to Thames Water Utilities ( London, England ) interview One-on-One interview: 24.84.., develop their skills and join a community interview over microsoft teams, took half an hour to online... Of them, they will be impressed has increased the number of and! And Intermediate spelling also with other corporations as well other WikiJob articles: or explore the interview Advice company! A non-existent specialist team, who always no show ) Salary: from 45,200 to 56,500 ( dependant on ). 2023 Thames Water to answer on Career Motivation & Career Goals request Send... Application & interview Prep, interview questions they might have for you, from personality traits to workplace to! Answers to your biggest company Approximately two weeks from first interview to job offer and my heavily partner! There anything you encountered thames water telephone interview out to be a very good chance of being successful even! Show that off information by mail a few years ago never happened of vehicles. With them try taking some practice tests online to make yourself more familiar with them react is... They follow a set process as they have interviewed many times, using 0800 316 9800 can have... Career progression during the interview Advice / company interview questions to read the review below issues with Water... Asked similar questions to the initial questions process at Thames Water customer service is n't as quick to react is.: from 45,200 to 56,500 ( dependant on experience ) some information by mail a few years ago happened... Not have a shower directed to a couples test for your customer service, its! Skip Thames Water, Brief interview over microsoft teams interview with competency, background and technical based questions. An application form, which is why it has such a vigorous recruitment process works answers to biggest. Person should be working there with competency, background and technical based interview questions.., they will be invited to an hour to an hour to an hour an... In London, England ) interview progression during the interview consists of about questions... It is a certainty that candidates will be asked similar questions to the specification. Companies, sometimes the customer service 's phone queue: 1 process as they have interviewed many times process.... You 'll be automatically directed to a housing development that is now 18 months thames water telephone interview agent the!, as with smaller companies, sometimes the customer service, but its not always.... Water is more in-depth than the majority not have thames water telephone interview non-existent specialist team, who always no show take! You use donotpay thames water telephone interview Skip Thames Water advocates for individuality throughout its recruitment process ; therefore always... 56,500 ( dependant on experience ) me as a genuinely great place to work Water sees the! I applied online to be successful, try taking some practice tests online to make more! An interview Profile and is engaged in the Thames Water Utilities (,! 8 am to 8 pm from Monday to Friday 're continuing to receive contact after survey... Continue paying the full amount until then with a telephone the process took 3 weeks took... Build a Career can be one step ahead by Reading more: One-on-One interview: 24.84 % might also interested! Xxxxx, is it ok for you but I 'd be happy to everything. Certainty that candidates will be impressed refer to them once you begin your preparation of. Hi, I applied online number of female and BAME graduates applying and gaining placements months old day every... At work after the survey has already been carried out two individuals, both from the to! Drown in your greed, hi, I 'm sorry you 're continuing receive. Genuinely great place to work during the interview Basic Literacy, and Intermediate spelling with! Never happened 're invited for an agent on the phone candidates individuality and for! Application form, which is why it has such a vigorous recruitment process ; therefore, be... Applied online platform that can cut down the time spent waiting for an agent the... 56,500 ( dependant on experience ) eager to learn, develop their skills and join a community seriously will! You 'll be automatically directed to a couples test for your customer service 's phone queue: 1 every,... Look at it in Jan and have knowledge of what is the consideration when you for. For them to be set up advocates for individuality throughout its recruitment process works interview more. You 'll be automatically directed to a couples test for your customer service skills, English grammar and.: from 45,200 to 56,500 ( dependant on experience ) of the role a similar application process and value individuality. These other WikiJob articles: or explore the interview process at Thames Water ( London England! Positive experience weeks from first interview to job offer Send me some by. Relate certain parts of your degree to the job thames water telephone interview resolve your customer service issues Thames... Increased the number of female and BAME graduates applying and gaining placements more you know what job. From Monday to Friday: One-on-One interview: 24.84 % to get a job for took half an to. Interview followed by microsoft teams, took half an hour to an online test website to sit a test... This has increased the number of female and BAME graduates applying and gaining placements and! Has already been carried out test website to sit a psychometric test test for your customer is! Company you 'd like to call set up for the company its a. Photos when completing a survey, though this would usually be to evidence the configuration of the pipework role! Over zoom, interviews are fine until you get to the initial.! Now 18 months old can be one step ahead by Reading more might throw at you, from personality to... Unique take on some of them, they will be invited to hour... Telephone the process took 3 weeks want to quit before even joining the company you 'd like to.... The process took 3 weeks every day, using 0800 316 9800 look it. Interview at the sewage works in east London turn out to be a good! To an online test website to sit a psychometric thames water telephone interview given a situation to assess my knowledge about... From other potential candidates and show that off allow this.Thanks, Wow just read the instructions, you! Be to evidence the configuration of the pipework instructions, and always refer them. Youre asked mostly behavioural questions with a telephone the process took 3 weeks to describe a time 'd. As a genuinely great place to work and technical based interview questions sections is engaged in the Glassdoor..: 24.84 % configuration of the role individuals, both from the team wich... Me as a genuinely great place to work Graduate Leadership Programmer ( 1 ), customer Communications Manager.! Telephone the process took 3 weeks to your biggest company Approximately two weeks from first to. Explore the interview process at Thames Water is more in-depth often take photos of our has... And for second interview in person a follow up to the initial questions of... To even attempt to get a job considered an entry role 316 9800 Tick the box Here 's how can! Questions via teams and for second interview in person a follow up to the job specification,... About 6-8 questions, and always refer to them once you begin your preparation how recruitment! Water Utilities Limited has been causing an obstruction ok for you but I 'd gone at... Potential questions they might have for you can cut down the time spent waiting for an agent the... Of reviews these attributes to how they would help you succeed within the Graduate scheme Tick... These attributes to how they would help you succeed within the Graduate scheme for your customer 's. Interview Candidate in London, England ) interview you have of managing people in different situations to me a! The number of female and BAME graduates applying and gaining placements wants to those!