Yes it was 'scripted' - but it was appreciated and an individual touch. My advice is travel with layers. Fabulous review - I loved the WestJet business class salt & pepper shaker as well as all the Canadiana displayed within the menus including the quintessential Canadian cocktail of the 'Bloody Caesar' that was created in WestJet's hub of Calgary. WestJet 787 Business Class dining service Small dish: Salmon Mille-feuille Small dish: Italian Antipasto Main Course: Alberta Beef Short Ribs with a glass of ice wine from Ontario Main Course: Scampi Ravioli Dessert: Pie Junkie Sour Cherry Pie Salt and Pepper shaker resembling the shape of three sisters of Rocky Mountain I'm sure they will work out the service speed issues over time as they work out the kinks. But for most of us I suspect air nozzles are at the bottom of the list when evaluating an airline. I suggested they needed one more body in the galley as each setup was prepared individually by the 2 crew members working the cabin. Were so glad to have you here today Looking at plan and photos it would suggest that the middle seats of the same row are closer to each other in terms of talking etc. Sounds like they did Wow, great to read a review of a brand new business class product. @Paulo - I absolutely disagree. While many airlines use the entire space between doors one and two on the 787-9 for business class, WestJet has 16 business class seats plus 28 premium economy seats in that space. Just a quick question about the crew complement - you said 'Yvonne' introduced herself and her eleven colleagues in the cabin. First of all, I am one of many that greatly appreciates it when Ben mentions air nozzles and their presence or lack there of. Are Vancouver, Toronto and Montreal on the schedule? Reminded me of Wardair or Canadian Airlines but better. Cannot fault the crew/service concept/quality. Give them some time, they'll iron out the kinks. I was pleased that the options were based on time rather than the amount of data, which I tend to use up very quickly. And, while the airline does have a partnership with Qantas' Frequent Flyer program, not one of my searches turned up any results. I agree with Neal S. and don't buy into the learning curve theory. Aircraft:Boeing 787-9 I love that they have their own beer! What the heck! I had a three course dinner (which doesnt seem over the top at all), and it took 3hr50min for them to serve me that. @Janet, what a nonsense! If cold, add one. Furthermore, the service couldnt have been friendlier and more well intentioned. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. WS Rewards elites get Plaza Premium lounge access at YVR which is miles better than the decrepit AC domestic lounge. I would suggest that they take the first drink and/or meal orders on the ground. That's exactly the case with the Amex Platinum card. cons="Middling ground experience in London, not the most comprehensive IFE selection." It was served with a bowl of truffle popcorn instead of nuts, which I was a huge fan of. Having enjoyed hundreds of TranAtlantic flights on AC you can almost set your watch to the service. The pricing was as follows: Since I had purchased a 24 hour pass on my previous flight, it was also valid on this flight. I hate air nozzles. The airline selected the seemingly ubiquitous Super Diamond reverse-herringbone seat for its all-new business-class product, but chose to heavily customize the product with its own design flair. When all you've been doing is selling sandwiches from a cart, and all of a sudden you're doing a multi-course restaurant style service for the first time, well that would slow things down substantially. Thousands of dollars oneway to Gatwick? Next to that were the two enclosed compartments. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. And since WestJet does not operate these planes from Toronto, I'll wait until they do. Overnight, you want the sleep time. Your feedback is important in helping us keep our community safe. Good luck to them - it's rare to see an airline creating a nice product for passengers. Again, it was excellent. Im now waiting for the entire peanut gallery to point out how I didnt order fish for once. I agree with others who have taken you somewhat to task over what I think is your unfair criticism of this flight. I give up. Yep, we had the same issue on Monday for LGW-YYC. See more about our ethics policies here. I ordered the signature WestJet cocktail, with green tea, cranberry juice, and vodka. "..Westjet is 22 years old 22 years..what do you mean by "far too long"?..I knew someone would harp in with that silly cliche.. Air Canada is excellent. Incidentally, you ordered exactly what I would have ordered had I been on that flight. :-). It was slightly overweight, so it wasn't allowing me to send it on to Calgary Airport (YYC). (A two-hour flight west, before flying east.). Kudos to WestJet for mixing things up, and not serving nuts like every other airline seems to do. I think its Virgin has English meat pies on some menus. Before you step into the streets of Europe, put your seat down and feet up in the Business cabin on board our Boeing 787 Dreamliner. It lookedexclusive. Cabin crew, entertainment / WiFi and cabin comfort are particularly valued. This is a warm touch and does, as you say, make air travel less grey and more personable. Stories of 3 to 4 hour services were not uncommon on the initial flights. It may have had a flight departing to London at the gate next door just an hour ago. A few minutes later we pushed back, at which point the safety video was screened. The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed Four hours to complete a dinner service (as elegant and personalized as it is) is ridiculous! I was tired and the cabin crew was very quiet, even the way they walked. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. Prices displayed above are subject to change and are not guaranteed until payment is made and accepted. Theres a huge array of movies and TV shows, in addition to the moving map. With private pods offering lie-flat seats, luxurious blankets and pillows, Canadian-sourced amenity items (like nourishing skincare products) and delicious fare, youll arrive feeling rested, recharged and ready to take on any European adventure business or leisure. One amazing feature of the lounge is that, due to COVID, all food ordered is la carte and delivered directly to your table. Fares look not cheap so not yet a bargain hunter option. I am intimately aware of how KL work (less so QF but have flown them 20 or 30 times in the last decade or so). 10 minutes later warm towels were distributed. While I obviously wasnt hungry at this point, I still wanted to review the breakfast offerings. WestJet offered three Wi-Fi options for this flight: a 90-minute pass for CA$10.99 (about $8), a full-flight pass for CA$21.99 (about $17) and a 24-hour pass for CA$32.99 (about $25). The time to book your getaway is now with our new travel ready tips. 1) On which routes will Westjet be flying this plane besides Calgary to London? As a carrier with a low-cost background I am surprised that they put so much effort into the soft product. Oh well, it is truly West Jet. New planes, classes of service, and service flows take time to get used to. Montreal is not a WestJet hub. But let's see your trip reports from your sri lanka trip!! "Tip of the hat" - as you say, to Virgin Atlantic who specifically lists "pace of service" in their Upper Class customer service card. I pressed the call button, and within a few moments, the FA was at my seat and I was ordering the poutine along with a Diet Coke. We had 3 crew for our business cabin, one of which who stayed ib the galley for the majority of the flight most likely preparing the meals. I ordered thepie junkie sour cherry pie, with vanilla custard and raspberry puree. AF/KLM will happily compete with WestJet, they already offer much cheaper fares, all the while they use WestJet's own domestic network for feeder traffic! Westjet isn't comparable to SQ, QR and others you're all discussing. (KUL-OOL), It goes back to the training, which will have been to tell the FA's "these people have paid a lot of money to be there, don't rush them, let them enjoy the experience". All the best to Westjet, hopefully they capture market share away from the disaster and absolute crap that is Air Canada. @Janet - hurts the value please quantify that you come across as quite angry Aaaah lil Janet uses the choice to turn off a nozzle but Lucky cannot have the choice to turn them on because. no one wants them and she has spoken to everyone!!! First I walked through the four rows of premium economy. I'm a fan of this seat type, so I really was a fan of this extra-stylish version. WestJet offers all business class passengers a very nice amenity kit with a good selection of amenities, including items from Province Apothecary. So while I found the length of service to be excessive, I imagine this was because it was their first time working a flight like this. The seats in WS J appear to be the same as AC, AC has a mattress pad and serious, professional service, plus I have the arrival lounge in the Queen's Terminal when I get to London, and the AC lounge on the way home. This was one of the best beef dishes Ive ever had on a plane. I booked myself a night at the Sofitel connected to Gatwick's North Terminal instead of venturing into central London to spend the night at a relative's house, knowing that I'd thank myself in the morning. So I'm more disappointed when a newly delivered plane doesn't have air nozzles, than when an older plane doesn't. I enjoy the service but also appreciate the down time before landing. 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